We will do everything we can to keep you updated and informed about your pet. Certainly, should a change in your pets condition occur, you will be notified at once.
We know that leaving your pet in our capable and caring hands is stressful for you. We make it a priority to keep you updated on your pet's status. Each morning after our morning rounds, our medicine team will call with an update. We make every attempt to call you by 10:00AM. If you have not heard from a member of the medicine team by 10:00AM, please feel free to call us as updates will then be available.
Regular updates will be available after rounds
Morning Telephone Hours: Monday to Friday 10:00 a.m. – 12:00 p.m. (noon)
Afternoon Telephone Hours: Monday to Friday 3:00 p.m. – 4:00 p.m.
Communication with your Regular Veterinarian
Communication with your regular veterinarian is essential to your pet's long term care. It allows for him/her to be fully updated on your pet's condition allowing for informed decisions on your pet's management in the future. He or she will receive some form of update (phone call or summary letter) within 24 hours of your pet's visit. Upon final discharge, a written summary is always sent to your veterinarian.
Test Results
In-house test results will always be discussed that same day. Please know that as soon as results are available a member of the medicine team will call you. Many of these require samples be submitted all over the country for evaluation. Cytology results typically return in 1-2 business days. Biopsy results typically return in 3-5 business days. Cultures (depending on the type) typically take
anywhere from 4 days to 2 weeks for final results. Other tests have a variety of return times. Please
